Last updated: May 2025
Support
Need help with Bandle BR? We're here for you.
📱 Frequently Asked Questions
How do I play?
Each day a new Brazilian song is revealed instrument by instrument in MIDI format. Listen to the first clip (piano) and try to guess the song. If you're wrong, the next instrument unlocks. You have up to 5 attempts.
When does the daily puzzle reset?
Every day at midnight Brasília time (BRT, UTC-3). The puzzle is the same for all players worldwide.
What is Bandle Pro?
Bandle Pro unlocks the full archive of past puzzles, so you can replay any day you missed. It's a monthly (R$9.90) or annual (R$59) subscription managed through your Apple ID.
How do I cancel my subscription?
Go to Settings → Apple ID → Subscriptions → Bandle BR Pro → Cancel. You keep access until the end of the billing period.
How do I restore my purchases after reinstalling?
Open the app → tap the user icon → Settings → Restore Purchases. Your Pro status will be restored automatically.
How do I delete my account?
In the app: tap the user icon → Settings → scroll to the bottom → Delete Account. This permanently removes all your data from our servers within 30 days.
The MIDI audio isn't playing. What do I do?
Make sure your device is not on silent mode. Try closing the app completely and reopening it. If the problem persists, please contact us.
✉️ Contact Us
suporte@bandlebr.app — we typically reply within 1–2 business days.
Bug reports
Please include your iOS version, device model, and a description of what happened. Screenshots are very helpful.
Didn't find what you were looking for? suporte@bandlebr.app